Hear from our satisfied customers

"As this was our first pool, we did a lot of research and got recommendations from friends. We met with several companies including The Pool Man. We chose The Pool Man for several reasons; first, the A+ rating with the BBB, second it was a family owned local business and has been in business for over 30 years. We also were impressed with the fact that if any one of the team members were out for any reason, there was always a backup.

Upon meeting with Wes Colby our designer, one of the criteria we insisted on was the PCC 2000 in-floor cleaning system. The next criteria, was to incorporate the current existing water fall into the pool design. Wes was very professional and with a few changes, came up with a design that was not only beautiful but within our budget. It is absolutely amazing today to look at the initial computer drawing of what the pool and the surroundings should look like at completion. Well, you could just about create an overlay of the computer drawing versus the actual and would find very little difference. The actual of course is even better than we hoped for or envisioned.

During construction, David Beckman and Danielle were always on hand to answer any questions or concerns we had and kept us informed of the many phases and the length of time it would take and what to expect. All of the contractors were very courteous and respectful not only to us but to our neighbors. The beautiful part of the overall timing…started the first dig on September 12, water in the pool on October 12 and everything including the landscaping, sprinkler system and total turnkey of the entire pool project was finished on November 12 and we were swimming. The weather happened to be a little cool but the pool heater took care of that.

My wife and I really enjoyed the fact that Robert Sheltz, founder of The Pool Man Inc., and Ted Ritts, head of sales and new pool construction, showed so much genuine interest to make sure every phase of the pool project was as perfect as it could be. There were times when Robert and/or Ted would drop by completely unannounced just to check on things. I caught Ted with a water hose one day watering down the gunite plaster and Robert came by just to see how the project was coming along and to say hello. He didn't just talk about pool stuff but also showed a genuine interest in myself, my wife, our family and our well-being.

Everyone we came in contact within The Pool Man company were very personable and always came with a solution or an answer to just about anything that my wife and I could throw at them.

Long story short, we highly recommend The Pool Man to build your custom pool because of the people that are employed there. They are all very friendly, professional and caring and will go beyond your expectations to make sure you are satisfied. They are all very Customer Satisfaction Driven.

Thanks to The Poolman for fulfilling one of our biggest dreams. My wife and I wanted the "WOW" factor and The Pool Man gave that to us. The entire pool project is beautiful."

Richard & Jerri Schwettmann
Village Creek - Tomball, Texas

"We just wanted to send you a word of thanks for the custom pool that Wes Colby and The Pool Man designed and installed for us. You may not know this Wes, but Misti and I interviewed at least five different area companies prior to selecting The Pool Man to design and build our pool and outdoor kitchen. As we were new to the area and to pools in general we were naturally very cautious in selecting a company. One of the things that impressed us so much about The Pool Man was the professionalism and focus on customer satisfaction demonstrated from the start. One of the unique things about your company is that you handle the pool, landscaping, and the outdoor kitchen work as one package unlike the competition. We felt this was very beneficial to have one company to work with throughout the entire project.

We can't say enough good things about Bart Russell, the Project Manager over our project. He was fantastic to work with from day one, and we were always amazed with his ability to manage all of the things that he had to synchronize to make the project go smoothly and stay on schedule. He was always available to us and readily answered our many questions and when there were any issues he addressed them quickly and to our satisfaction.

As the work progressed through the various stages we often had the chance to visit with the different contractors working on the project and we were very impressed by the reputation that The Pool Man has with all of their contractors. It is apparent that you treat them with the same level of professionalism that you do your customers. If we are ever in the market for another pool you will be the first call we make."

John & Misti Montgomery
Firethorne - Katy, Texas

"I wanted to write to you and tell you how pleased we have been with our pool. We have received many compliments from friends and neighbors on the beauty of our pool and how nicely it complements and improves the yard. Everyone enjoys sitting outside now!

From start to finish, all of you at The Pool Man and all of your contractors did an excellent job. You along with Steve, our foreman, kept us up to date on what was occurring during construction. Any delays were quickly communicated and handled reasonably. When we had questions, someone always got back to us and professionally handled our questions no matter how small.

We were impressed with the contractors that the Pool Man hired. Each group was professional, courteous, and very hard working. They were respectful of our property and tried hard to limit the impact they had on our house and yard. Our boys enjoyed making them lemonade to cool them off in the incredible heat of a Texas afternoon in large part because of the pleasant reaction they got from the workers. The technical skill of the contractors is evident in the beautiful pool that we now enjoy!

I also want to point out how pleased we have been with the PCC2000 in-floor cleaner. I remember vacuuming our pool when I was a kid and did not relish the idea that I would have to do it again. With the in-floor cleaner, all the dirt and debris is swept toward the drain and sucked into the collection basket. Now all I have to do is empty the bag! There are no hoses and no mechanical devices to put in the pool. It is truly wonderful and so simple to use. Thank you for recommending it!

Once construction finished our contact with The Pool Man did not end. We had many questions about the pool and its operation and we still do from time to time. Each question or problem has always been handled to our satisfaction. A couple of warrantee issues arose during the first year and second year and they were dealt with quickly and effectively, once again proving to us that we made the right choice to have The Pool Man build our pool. Neither Kevin nor I have ever had an unpleasant experience with The Pool Man and we recommend you to all of our friends who show an interest in having a pool installed. Thank you so much for all your hard work. We enjoy the fruits of your labor everyday!"

Kristie and Kevin Bradford
Bridgeland, Texas

"My husband and I considered building our first pool for over 5 years and, during that time, we interviewed several -- okay, no less than 8 -- pool builders. None of them gave us a backyard design that solved all our needs and made us say "Wow" until we met with your team on the recommendation of one of our neighbors.

Blake from The Pool Man put together a design that not only included the pool we dreamed about, but also a fantastic shade structure that made it all look better than we could have imagined.

Thanks, too, to Dave for his careful oversight of our project and attention to detail, the great customer service from Danielle and the thorough 'pool school' by Daniel. You guys have a great team we're thrilled with the work you did.

We look forward to years of good times in our backyard."

The Carreras Family
Cypress, Texas

"I am writing to tell you how pleased we are with our new pool. We haven't been able to use it much yet because of the weather, but we are already looking forward to next summer. I would also like to thank you for the American Express gift card. I know our kids will want to help us spend it on pool toys.

The other reason I'm writing is to tell you what an outstanding job Bart Russell did for you. He checked daily on the pool's progress and made sure to keep us up to date with what would be taking place next. He was always pleasant, courteous; and if he didn't know the answer to one of our questions, he made sure to find out and get back with us in a timely manner. It was a pleasure working with him. In fact, everyone that I dealt with at your company was attentive and polite.

Again, we are very pleased with our pool."

Mary M. Sahlberg

"Dear Pool Man:

My background comes from working in and now running a 30 year old family company. The Pool Man, also being a 30 year old family-based business, has many of those same qualities that reminded me of why we are still in business after all of these years.

The Pool Man is not interested in turning out another pool and just moving on to the next one. They understand that meeting all of our expectations was a top priority. They go that extra mile in ensuring that things are done right. They have a culture in their company that promotes teamwork and everyone I came in contact with during our pool build was eager to satisfy our needs. The first meeting with Wes Colby, our designer, was very helpful. He steered us toward a pool design that fit our needs perfectly. Wes did a fantastic job in helping my wife and I visualize the finished product.

After meeting the staff and owner of the company, I could tell that the employees of 'The Pool Man' want to do great work. It was proven to me when pool construction started with David Beckman, our pool superintendent. David was a professional in every sense of the word and had solid answers for all of our questions and concerns. Obstacles are to be expected with any construction project, and when one showed up, David was always there with a solid solution. Like the rest of the staff, David kept me informed throughout the entire process of the build and we really appreciated that.

Daniel King held pool school for us and explained our equipment and how to properly maintain the pool and to take advantage of the technology at our fingertips, with our hand held remote. He spent extra time with us going through scenarios that we might encounter during the course of a year. He wanted us to feel comfortable with all the information given and also explained how he could be reached on the weekends if we had any questions. Speaking of technology, if you add any one feature to your new pool, make sure that it's the PCC2000 in-floor cleaning system – that thing is amazing and has made our jobs very easy! It does the work while we enjoy our pool.

It is a good feeling knowing that we can rely on 'The Pool Man' for any needs we may have in the future. I highly recommend 'The Pool Man' as your choice in building, servicing or remodeling your custom pool."

James & Gina Lentz
Lakes of Fairhaven, Cypress

"Houston's Best Custom Pool Builder!!

Thanks to the team at The Pool Man, every time someone steps inside our front door, they compliment our beautiful pool! Wes Colby transformed our ideas into a stunning pool design that completes our backyard. Bart Russell ensured that it was built to the highest standard with no compromises whatsoever. This was our first pool building experience and we really appreciated that they were always willing to take the time to address any concerns and answer all of our questions. The in-floor cleaning system (PCC2000) is absolutely amazing and the smartest thing we did when building our pool. We've continued our relationship with The Pool Man as they maintain our pool every week. Thanks for a beautiful pool!"

John & Kim Arriaga
Houston, TX

"Our beautiful backyard pool, built by The Pool Man, Inc. of Cypress, Texas is everything we were hoping for...and much more! From the inspired design of Wes Colby, through the nearly flawless execution of construction foreman Bart Russell and his subcontractor crews, to the start-up expertise of technician Joel Fitzgerald, the entire experience was very positive!

After considering the bid proposals and designs of three pool builders, we went with The Pool Man, Inc. Pool Man's bid, in dollar amount, was the middle one, with a range of plus or minus 10%. But, the deciding factors came down to intangible qualities such as: 1) years in the pool building business (>30), 2) Local family business (not a national franchise), 3) activity level (>50 pools per year), 4) communication ability, 5) product examples and referrals and 6) a company that was well organized and projected an image of professionalism and prosperity.

Pool construction, with so many different trades involved (at least nine), is a complex endeavor. During the construction of our pool, a two week delay was caused by the back ordering of the water line tile and the coping rock, Wister Flagstone. Delays such as these are beyond the control of the pool builder, but still affect the scheduling of other trades. The pool was finished in eight weeks, as promised.

Pool Man, Inc. responded immediately to several issues that came up during or right after start-up. This is the hallmark of a company that not only remains in business during economic downturns but prospers during the good times. It's all about customer service and standing behind your word – Pool Man, Inc. does this without question.

During the pool builder selection process, we went with our instincts – we were not disappointed. We recommend Pool Man, Inc. to anyone looking to build their backyard dream pool."

Dana and Barbara Hutchison, new pool owners!

"This is our first pool, so I did quite a bit of research online and through friends. We met with 4 different companies. The Pool Man was the first and Wes Colby came out to meet us, survey the yard and to find out what we had in mind. He pretty much had us sold before we even met with the 3rd company. He was on top of everything from the first day of our consultation to the end of the build. We had a few minor changes to the design prior to the build he was very prompt to get back with the updates. Thank you Wes! As my husband said “You hit the nail right on the head!” I would also like to thank Bart Russell and Danielle for their help and kindness throughout the build. We had our ‘pool school’ at the end of our build. Daniel was very helpful and took his time explaining everything we needed to know, very convenient as they come out to our home to do this. There were a few minor bumps along the way but I absolutely love our new backyard! Thank you Pool Man!"

Jayson and Jamie Gouldman
Houston, Texas

"Our pool has been completed. It's a beautiful design and the Pool Man was quick to respond with any corrections. We are looking forward to many years of enjoyment for our family. 5 stars for Bart (our construction supervisor) throughout the entire project. The Pool Man has a team to be proud of from initial design all the way to completion."

Art, Karen & Daniel Birx

"It's been a pleasure doing business with 'The Pool Man'. Thanks to all of 'The Pool Man' team for making our 25 year dream of having a custom pool come true! Ya'll are great!

Being new to the swimming pool world, we had specific things we wanted our build to accomplish. Your designer, Wes Colby came out to our home to evaluate our site and listen to us express our likes and dislikes for a design. Wes created a design plan that surpassed all of our expectations! It included a very functional layout for the pool, spa, rocks, water features, lighting, decking and even extra covered sitting space!

Bart Russell, the implementation project manager, made the pool build process a pleasure, ensuring that the tasks scheduled were completed efficiently and on time. Bart's attention to details exceeded our expectations!

Our build was a great experience and the final result is a high QUALITY swimming pool! We love our Pool Man pool!"

Jon T. and Sherry A. Hollis
Townelake

"The Pool Man Inc is one of the best companies I have ever had the pleasure of doing business with. They built a quality pool exactly to the design specifications Wes Colby designed and we agreed upon. In addition, when we ran into problems with getting the permit because part of our backyard was moved to a flood plain (unbeknownst to us), Wes immediately revised the entire design and resubmitted, all with no delays. The pool was completed during their busiest time, in the middle of summer, and it was still completed in far less time than promised. We were swimming in the pool 4 weeks after breaking ground!

The construction of the pool was excellent and they were very careful with very little damage to our yard. They also kept the site very clean during construction.

I have had a couple of minor follow-up warranty issues and their service after pool completion is unparalleled. They immediately assumed full responsibility and handled the repairs instantly. They have also willingly given me free periodic advice on pool chemicals and maintenance since this is my first pool.

I highly recommend The Pool Man Inc and only wish that all companies I dealt with had such a high commitment to customer satisfaction and service."

Kenny and Michele Toman

"We would like to thank you for your assistance in designing and building our custom back yard pool. We were especially impressed by the personal service and skills provided by your pool designer Wes Colby who took our vague ideas and transformed them into the pool that we really desired. The whole process was exceptionally well managed with contractors arriving and leaving on schedule and the office staff keeping us well informed from start to finish. Mess and noise were kept to a minimum during the construction period, and all of your staff have continued to provide top class service by answering any questions that have occurred after the pool was finished. Thanks again for your top quality service."

Carole and Dave Pattison
Cypress, TX

"We began our journey with you and The Pool Man having never built a pool before. Wes, you were very professional and extremely helpful in educating us on all of our options and with the design of the pool. From beginning to end our experience was an exceptionally good one. The quality of your company's workmanship and your customer service is excellent. Without hesitation, I would whole heartedly recommend you and The Pool Man to any of my friends."

Matt Behrend

"I have to first thank Blake for coming out to our house on a week day evening so my husband could be there to meet him as well. I think it was around 8pm when he came over and never rushed us at all. He did an amazing job at designing our pool!! We met with 3 other pool companies and none of them came close to what we wanted even after several tries... Blake got it right on the first try and we didn't even tell him what we were looking for. We also got the in ground cleaning system and WOW do we love it!!!! It was well worth the extra money!!! We can't say enough great things about it. We love not having to have that little cleaning vacuum swimming around our pool constantly. We have 2 small kids and will have lots of kids in the pool and didn't think it was going to be very safe or even fun to have that hose swimming around so we chose to get the cleaning system and are so glad we did. Our neighbors said after talking to us they wish they would've gone with The Pool Man as well to get the in ground cleaning system but at the time didn't realize it was that big of a deal... now that they have their pool and constantly clean it they wish they had it!

I also want to thank Steve and Danielle for the building process. We had a couple bumps along the way but they made sure we were well taken care of and always made it seem like we came first. Our concerns were heard and dealt with very fast and professionally. I knew that I could always pick up the phone and call either one of them if I needed to. I don't know if we would've had this same personal service with another company... The Pool Man has no negative feedback on the BBB for a reason! They were amazing to work with. Since we got the pool built in November and it's just now April, we haven't had a chance to full enjoy it but this weekend will be our first time and we can't wait! We love to look at it and think back at the process and smile. If we had to do it all over again there is no doubt in our minds we would choose The Pool Man again!"

Shara Maddox

"One hears about nightmarish experiences during pool construction...

Well this is not one of those.

When we moved to our new house it was never whether we would have a pool built it was when... well when is this year...

We met Wes Colby in January. He designed for us 4 pools before we hit on the one that we absolutely love.. Wes never took it personally when we told him to 'sharpen the pencil' or go back to the drawing board...

Since this was our first experience in building a pool Wes took the time to show us several pools that were in different phases of construction.... When we made our selections of tile and coping and the pool finish Wes again took us to different pools in the area that had the materials that we would be using...

When the pool was laid out in our backyard we met our construction superintendent, David Beckman. He walked us through all phases of construction very professionally.. David always showed up before the different crews came out and talked with them before they began their jobs. He would stay on the jobsite until he was satisfied that everyone knew what to do... and then he would come back in the evening to check everything out...

Before we met with Wes on our first visit , my husband and I had checked out Pool Man Inc. , with the BBB and was impressed with their A+ rating which along with Wes's super design swayed our decision to go with them.

I asked for references and found that everyone that I talked with was extremely happy with the workmanship of the pool and happy with their Pool Man experiences.. One question that I asked everyone th at I called was if you had it to do over again would you use Pool Man Inc, and I received resounding yes's!!

From start to finish the project took only 6 weeks!!

Would we reccommend Pool Man? You bet!! You will be glad that you did!"

Charlotte and Paul Post
Magnolia, Texas

"Jennie and I wanted to thank you and The Pool Man for such wonderful customer service – both before and after installation of our pool. You guys have been a pleasure to work with. As we enter our second season of "fun in the sun," we are so thankful that we decided to install our pool sooner rather than later. The quality of the products and installation will allow us many seasons of enjoyment. The PCC 2000 cleaning system is seamless and integral to our enjoyment. Without hesitation, we are always happy to recommend The Pool Man. We thoroughly enjoy the backyard environment you created for us as it has become a centerpiece of entertainment year-round."

DeWayne and Jennie Everage

"We were in the process of doing our homework before selecting a pool builder. The Pool Man was the third custom pool builder we had talked to. Immediately after meeting with their designer, Wes Colby, we knew we were with the right company. He listened to what we had in mind and improved upon that. No pressure, just a lot of good information. The great experience continued throughout the build with a lot of communication with the construction staff. Everything was right on the schedule we all agreed to. A number of our friends and neighbors have pools and even they are totally impressed with the outcome. We are extremely pleased with all the craftsmanship and look forward to years of pool enjoyment. I would surely recommend Wes Colby and The Pool Man to anyone wanting a custom pool."

Brad / Leah Webster

"Our family could not be more pleased. It became apparent very quickly that your attention to detail, listening and professionalism were what made our choice of pool companies very easy. From the start, showing up on time, following through on promises, and orchestrating your team to perform flawlessly made the entire process fun and stress free."
Rob G. Wiggins

"I am extremely happy and fully satisfied with the work that The Pool Man performed. It is obvious that you have high standards for everyone connected with the construction process. I also appreciate the continued follow-up that has been since the completion of the pool and spa. The fact that someone from your company still stops by from time to time to check up on my satisfaction is unbelievable in this day and age."
Mark Graber

"I want to thank both of you for your efforts on our new pool!

Blake, Sally loves the new woks! We have had a number of very positive comments about your design. It fits exactly what we were looking for in terms of a more formal design. Thank you for your effort that made the pool special.

Wanda, you are a magician juggling the balls that you have to on our project and all the others. In spite to of all the other pools you had going, you made it seem as if ours was the only one. Your personal attention showed! It was a joy working with you."
Steve Hotchkiss

"We just wanted to drop you a not of appreciation for the high quality pool you constructed in our back yard. From working with Blake in the design process, connecting with rick in the construction process, scheduling and accounting with Wanda, to going through pool school with Matt we have been very pleased. There were bumps along the way, but everyone we dealt with responded with genuine concern and quality effort to address our concerns. We would attribute the bulk of the success of the overall project to a good plan laid out by an experienced team."
Larry and Beth Goodrich